Digital Continuity: UK Technology Research 2020

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Contextual Analysis

Presentation

UK organisations are facing an unprecedented challenge: to ensure business continuity in a period of huge change.

The outbreak of COVID-19 has presented organisations with the task of navigating a new normal for their business, employees and customers.

Serviceteam IT, in partnership with Doogheno, want to help institutions with this challenging project as much as we can. For our fourth annual research report our focus is on how UK businesses can extend their position in this time of uncertainty by utilising technology.

We feel it’s more important than ever for leaders to share their insight. Your experience will help us to provide a report in order to help organisations manage these enormous business and operational changes. To complete our survey or register your interest for an interview please complete the form.

From all of us here at Serviceteam IT we hope you are safe and well. We appreciate that you will be very busy facing your individual business challenges, but your spare 10 minutes for our research to help fellow UK organisations would be greatly received.

Thank you.

From our living rooms,

Serviceteam IT and Doogheno.

Key Facts

Emerging Technology Boom

38% of organisations are actively using or are due to implement emerging technologies, including AI, Blockchain, Edge, IoT and RPA.

Don’t believe everything you read

Blockchain was the least popular form of emerging technology. No businesses were actively using the technology and only 5% were planning Blockchain development.

A recruitment crisis

29% of organisations were not confident that their organisation would have the skill set to fully capitalise on these technologies.

Deal or No Deal

80% of companies had not developed a contingency plan which covers the various outcomes of Brexit negotiations.

IT innovations are being driven by reduced costs

Over half of the organisations marked reduce d cost as the business objective of deploying innovative technologies.

Watch your backs

Cyber-security has moved a long way from Firewalls, anti-virus and anti-spam. Cyber-security events were the biggest external factor currently facing UK business.

Demographics

Industry

Automotive: 2%

Construction: 2%

Education: 5%

Engineering: 4%

Entertainment: 1%

Finance: 9%

Government & Defence: 12%

Healthcare & Pharmaceuticals: 6%

Insurance: 1%

Manufacturing: 1%

Marketing & Advertising: 2%

Professional Services: 7%

Property: 2%

Scientific Research: 4%

Technology: 28%

Third Sector: 3%

Transport & Travel: 5%

Utilities: 2%

Wholesale & Retail: 4%

Seniority

Director: 39%

Manager/Head: 50%

Engineer: 7%

Other: 4%

Location

Midlands: 25%

South East: 21%

London: 15%

North East: 9%

Scotland: 8%

South West: 5%

North West: 4%

Northern Ireland: 3%

East: 2%

Wales: 2%

Gender

Male: 80%

Female: 20%

Methodology

In order to obtain the data necessary for the completion of this research, a combination of in-depth interviews and a questionnaire was used, giving both scope and depth to the research. Respondents to the survey were located across the UK, making this a nationwide survey of UK businesses.

The questionnaire, comprised of an online questionnaire, and was completed over a four-week period in July 2018. In addition to the survey, in-depth interviews were conducted in order gain a more detailed understanding of the reasoning behind responses. The interviewees were also from a range of different industries giving an insight into the challenges specific to certain companies and industries.

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Analysis, Results & Sectors